Privacy Policy

Syncflux is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, you can contact us at:

• Company: Syncflux
• Email: hello@syncflux.io
• Address: Germany

We collect various types of personal data depending on how you interact with our services:

• Contact Information: Name, email address, phone number (when provided)
• Project & Business Information: Project descriptions, technical requirements, company details, and other information submitted through our contact and booking forms
• Technical Data: IP address, browser type and version, device information, operating system, timezone, and general location data collected automatically through analytics
• Cookie & Tracking Data: Information collected through cookies and similar technologies, including page views, click patterns, and session information

We collect personal data through the following methods:

• Direct Submission: When you fill out our contact form, service booking funnel, or communicate with us via email. This includes project inquiries, consultation requests, and general correspondence.
• Automatic Collection: When you browse our website, we automatically collect certain technical data through cookies and our analytics platform (PostHog) to understand how visitors use our site and improve our services.

We use your personal data for the following purposes:

• Providing Our Services: To process your inquiries, manage projects, deliver software development services, and fulfill our contractual obligations
• Communication: To respond to your questions, provide project updates, send service-related notifications, and communicate about your projects
• Analytics & Improvement: To analyze website usage, understand user behavior, improve our website and services, and optimize user experience
• Legal Compliance: To comply with legal obligations, respond to legal requests, and protect our rights and interests

Legal Basis: We process your data based on: (a) your consent, (b) the necessity to perform a contract with you, (c) our legitimate business interests, or (d) compliance with legal obligations.

We share your personal data with the following third-party service providers who assist us in operating our business:

• ClickUp: We use ClickUp as our project management and CRM platform. When you submit a contact form or booking request, your information (name, email, project details) is stored in ClickUp to manage your inquiry and any subsequent project. View ClickUp's Privacy Policy.
• Koalendar: We use Koalendar for scheduling consultation meetings. When you book a meeting, your name, email, and appointment details are processed through their scheduling platform. View Koalendar's Privacy Policy.
• PostHog: We use PostHog for website analytics to understand how visitors interact with our site. PostHog collects anonymized usage data including page views, click events, and technical information. Analytics data is proxied through our servers to enhance privacy. View PostHog's Privacy Policy.

We do not sell your personal data. Your information is only shared with the service providers listed above for the purposes described, and we require them to protect your data in accordance with applicable laws.

Our website uses cookies and similar tracking technologies to enhance your experience and collect analytics data.

• Essential Cookies: Required for the website to function properly. These cannot be disabled.
• Analytics Cookies: Used by PostHog to collect anonymized data about how visitors use our website. This helps us improve our services.
• Functional Cookies: Remember your preferences such as language selection to provide a personalized experience.

Managing Cookies: You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites.

PostHog Analytics: Our analytics are proxied through our own servers to reduce third-party tracking. You can opt out of analytics tracking by enabling "Do Not Track" in your browser settings.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

• Project & Client Data: Retained for the duration of our business relationship plus 7 years for legal and accounting purposes.
• Contact Inquiries: Retained for up to 2 years if no project engagement occurs.
• Analytics Data: Aggregated and anonymized data may be retained indefinitely. Identifiable analytics data is retained for up to 2 years.
• Legal Requirements: Data may be retained longer if required by law or to establish, exercise, or defend legal claims.

When data is no longer needed, we securely delete or anonymize it.

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access: You can request a copy of the personal data we hold about you.
• Right to Rectification: You can request that we correct any inaccurate or incomplete data.
• Right to Erasure: You can request that we delete your personal data in certain circumstances ("right to be forgotten").
• Right to Data Portability: You can request your data in a structured, machine-readable format to transfer to another service.
• Right to Object: You can object to the processing of your data for certain purposes, including direct marketing.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw your consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a data protection supervisory authority.

To exercise any of these rights, please contact us. We will respond to your request within 30 days.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Data encryption in transit (HTTPS/TLS) and at rest
• Strict access controls limiting data access to authorized personnel only
• Regular security assessments and monitoring
• Secure cloud infrastructure with industry-standard protections

While we take all reasonable precautions, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

For significant changes, we may also notify you via email if you have provided us with your contact information.

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us.

Email: hello@syncflux.io

We aim to respond to all legitimate requests within 30 days.