Refund Policy

48-Hour Grace Period: After we confirm your project and you make your initial payment, you have 48 hours to cancel and receive a full refund—no questions asked. This grace period applies only if work has not yet begun on your project.

Before Project Confirmation: You may cancel at any time before project confirmation without any financial obligation. If you have made any payments prior to confirmation, they will be fully refunded.

We understand that circumstances change. During the 48-hour grace period, simply contact us to request your refund, and we will process it promptly without requiring any explanation.

No Refunds After Work Starts: Once work has commenced on your project—defined as any development, design, or implementation activity beyond initial project planning—refunds are no longer available.

Deposit Policy: The 50% upfront deposit becomes non-refundable once work begins. This deposit secures your project slot and covers initial development costs, resource allocation, and project setup.

Credit Toward Future Work: In certain circumstances, at Syncflux's sole discretion, we may offer credit toward future projects instead of a refund. Such credit has no cash value and must be used within 12 months of issuance.

We stand behind the quality of our work. Our commitment is to deliver your project according to the agreed-upon specifications outlined in your project proposal.

Full Refund Guarantee: If we are unable to deliver your project as specified in the agreed scope and requirements—through no fault of your own—you are entitled to a full refund. This guarantee reflects our confidence in our ability to deliver quality software solutions.

The following items are non-refundable under any circumstances:

• Work that has already been completed and delivered, including partial deliverables
• Third-party licenses, services, hosting fees, domain registrations, or other external costs incurred on your behalf
• Consultation time, meetings, and planning sessions conducted after project commencement

To request a refund, please contact us via email at piotr.morawski@syncflux.io. Include your project name, the date of your initial payment, and the reason for your refund request.

Processing Time: Approved refunds will be processed within 14 business days of approval. Please note that your bank or payment provider may require additional time to reflect the refund in your account.

Refunds will be issued to the original payment method used for the transaction. If this is not possible, we will work with you to find an alternative solution.

We may consider refund requests outside of the standard policy terms in the following exceptional circumstances:

• Significant project delays caused solely by Syncflux that materially impact the project's value or timeline
• Force majeure events that make project completion impossible or impractical
• Mutual agreement between Syncflux and the client to terminate the project

If you have questions about this Refund Policy or wish to request a refund, please contact us.

Email: piotr.morawski@syncflux.io